This is an illustrative example of how a business in this sector typically uses Travel Website Development. It does not describe a specific client. Ask us for references from businesses like yours.
The challenge
An established offline travel agency loses younger customers to OTAs and has no way for its B2B agents to book online.
The solution
Build a B2C + B2B booking portal integrated with the agency's contracted travel APIs, with markup control and payment gateway. The setup uses these Travel Website Development capabilities:
- Flight Booking Engine: Domestic & international flight search, fare rules, seat/meal selection and instant ticketing via supplier API.
- Hotel Booking Engine: Lakhs of hotels with live rates, room types, photos, cancellation policies and instant vouchers.
- Bus, Cab & Activities: Bus seat layouts, cab bookings, sightseeing and activities from integrated suppliers.
- Holiday Packages CMS: Create and sell tour packages with itineraries, inclusions, galleries and enquiry forms.
How it is implemented
- Discovery call: map the current process, channels and goals.
- Setup & approvals: configure Travel Website Development, complete required registrations and connect existing tools.
- Pilot: start with one team, branch or campaign and refine messages and workflows.
- Roll-out & training: extend to all users and train the team.
- Review: track the KPIs below weekly and optimise.
Expected outcomes
Businesses in Travel & Hospitality typically adopt this approach to save time, respond faster and make results measurable. Actual outcomes depend on volume, audience and execution — that is why we agree the KPIs up front and review them together.
KPIs to track
- Online bookings per month
- B2B agents actively booking
- Average margin after markup
- Repeat customers booking online